This error occurs for Sameday courier when the user's account has been deactivated due to non-payment of their bill.
In order to generate again documents for this courier, you must log in to the courier's platform to verify and pay your outstanding bill.
Once the payment has been made, the user's account will be reactivated. After the payment, it may take a while until the user will be activated again.
If you have questions about how long the reactivation takes, please contact the courier's support.
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