To streamline handling of customer rejected parcels, use the xConnector mobile app to automate the entire process, turning minutes of manual work into a single tap.

A. Managing rejected parcels through the xConnector mobile app

Scan the shipping barcode - click Cancel order and that's it!

➡️ the order is automatically cancelled

➡️ the invoice is automatically reverted

Install the xConnector app: 
- check in this article the section How to install the mobile application

Set the revert automation: 

Step 1:  Set the option to automatically revert the invoice when an order is cancelled

• xConnector - Profile - Preferences - Automation - Revert invoice on cancel order

Step 2: Ensure the xConnector mobile app is installed on your mobile device or professional scanner and log in by scanning the QR code from xConnector desktop app

• xConnector - Profile - Preferences - Mobile application - Scan the QR code

Step 3: When a returned parcel arrives, use the mobile app’s scan function to read the barcode on the shipping label.

Step 4:  Once you scan the barcode -  the order and its items will be displayed. Click “Cancel order” to initiate the cancellation in Shopify.

Step 5: Here, you have the option to cancel the order and optionally restock the products.

• Select one of the options:

  • Cancel order (without restock)

  • Cancel order and restock
    
    
    

 Once the order is canceled, the associated invoice will be automatically reverted

This solution works for couriers who do not change the tracking number for refused/returned packages. In order for a specific barcode to be identified, it must be the same as the one issued through xConnector.

B. Managing rejected parcels by canceling the order in Shopify

If you don't want to use the xConnector mobile app to revert the invoices, than simply cancel the orders manually in Shopify . 

When canceling an order in Shopify, you can opt for automating the reversal or cancellation of the invoice associated with the order. 

1. Step 1: In the xConnector app, activate the option Revert invoice on cancel order.

   • xConnector - Profile - Preferences - Automation - Revert invoice on cancel order

2. • Step 2: Access the Shopify platform and manually cancel the respective order.

   • Step 3: After canceling the order, the associated invoice will be automatically reversed in xConnector, and consequently on the invoicing service platform.

   
   

   
   

   
   

How to cancel an order in Shopify

• From your Shopify admin, go to Orders.

• Click the order that you want to cancel.

• Click More actions > Cancel order.

• In the Reason for cancellation drop-down menu, select the reason for order cancellation.

• Optional: In the Staff note field, enter an internal note about the order cancellation.

• Optional: To restock the refunded items to your inventory, select Restock inventory.

• Optional: To notify your customer about the order cancellation, select Send a notification to the customer.

• Click Cancel order.

This feature is available for the Advanced subscription plan

Feel free to contact us if you need any further information:

Chat: click on the blue chat icon (bottom-right)

E-mail: support@xconnector.app

Phone: +4 0373 747 991