To facilitate the management of canceled orders and the returns of parcels rejected by customers, the xConnector app provides two main methods, described below:

A. Managing rejected orders by canceling the order in Shopify

a. Revert the invoice

b. Cancel the invoice

How to cancel an order in Shopify

B. Managing rejected orders through the xConnector mobile app

A. Managing rejected orders by canceling the order in Shopify

When canceling an order in Shopify, you can opt for automating the reversal or cancellation of the invoice associated with the order. 

a.  Revert the invoice (storno)

Reversing automatically the invoice upon order cancellation. To reverse the invoice when an order is canceled, follow these steps:

1. Step 1: In the xConnector app, activate the option Revert invoice on cancel order.

   • xConnector - Profile - Preferences - Revert invoice on cancel order

2. • Step 2: Access the Shopify platform and manually cancel the respective order.

   • Step 3: After canceling the order, the associated invoice will be automatically reversed in xConnector, and consequently on the invoicing service platform.

   
   

   or

   
   

b. Cancel the invoice (anulare)

Canceling automatically the invoice upon order cancellation. To cancel the invoice without a reversal when an order is canceled, proceed as follows:

1. Step 1: In the xConnector app, check the option Cancel invoice on cancel order.

   • xConnector - Profile - Preferences - Cancel invoice on cancel order

1. • Step 2: Manually cancel the order in Shopify.

   • Step 3: The invoice associated with the order will be automatically canceled in xConnector, and consequently on the invoicing service platform.

How to cancel an order in Shopify

• From your Shopify admin, go to Orders.

• Click the order that you want to cancel.

• Click More actions > Cancel order.

• In the Reason for cancellation drop-down menu, select the reason for order cancellation.

• Optional: In the Staff note field, enter an internal note about the order cancellation.

• Optional: To restock the refunded items to your inventory, select Restock inventory.

• Optional: To notify your customer about the order cancellation, select Send a notification to the customer.

• Click Cancel order.

B. Managing rejected orders through the xConnector mobile app

Click here to find more details about how can you install the xConnector mobile app. 

After you install the mobile app, follow these steps in order to cancel the order and the invoice automatically by scanning the shipping label barcode:

Step 1: Open the xConnector app and select from settings the option Revert invoice on cancel order or Cancel invoice on cancel order, depending on how you prefer to manage invoices for canceled orders.

• xConnector - Profile - Preferences - Revert invoice on cancel order 

• or

• xConnector - Profile - Preferences - Cancel invoice on cancel order

Step 2: Ensure the xConnector mobile app is installed on your mobile device or scanner.

• xConnector - Profile - Preferences - Mobile application - Scan the QR code

Step 3: When a returned parcel arrives, use the scanning function of the mobile app to read the barcode of the respective AWB.

Step 4: In the mobile app, access and select the Cancel order option to initiate the cancellation of the respective order in Shopify. The order and the products within the order will be displayed.

• Click on Cancel order.

Step 5: At this step, you have the option to cancel the order and, if desired, restock the involved products back into your inventory.

• Select one of the options:

  • Cancel order

  • Cancel order and restock
    
    
    

Step 6: Following the cancellation of the order, the invoice associated with it will be automatically canceled or reversed, according to the choice made in Step 1.

This sequence of steps facilitates the efficient management of the return process, optimizing the time and resources allocated to this activity within your business.

This solution works for couriers who do not change the tracking number for refused/returned packages. In order for a specific barcode to be identified, it must be the same as the one issued through xConnector.

This feature is available for the Advanced subscription plan

Feel free to contact us if you need any further information:

Chat: click on the blue chat icon (bottom-right)

E-mail: support@xconnector.app

Phone: +4 0373 747 991