After generating an invoice in xConnector and need to cancel it, ensure you cancel it here as well.
If you only cancel it on the invoice service platform, the invoice remains valid in xConnector, preventing you from creating a new one for the same order.
How to cancel an invoice?
Go to xConnector - All orders
Click on the order number - Order details are displayed
On the right side of the screen, at the Invoicing section, you can find the saved invoice
Click on the Cancel button to Cancel an invoice
Click on the Storno button to Reverse an invoice
How to cancel BULK invoices?
- Go to xConnector - All orders
- Select the orders for which you want to cancel the invoices
- Click on the arrow near the green button Create documents (right-up)
- Click on Cancel documents
- Select Cancel Invoices
- Click on Cancel documents
When you cancel an invoice in xConnector, it will also automatically be cancelled in the invoicing service platform. The reverse is not working. Therefore, if you cancel an invoice in the invoicing service platform, it will not automatically be cancelled in xConnector; thus, it will remain valid, and you won't be able to create another invoice.
Feel free to contact us if you need any further information:
Chat: click on the blue chat icon (bottom-right)
E-mail: support@xconnector.app
Phone: +4 0373 747 991
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