Configure the VAT payer settings

Modified on Tue, 11 Jun 2024 at 03:50 PM

If your company is a VAT payer, you must configure the VAT settings in Shopify, xConnector and the invoice service platform.


  • Shopify > Settings > Taxes and duties  > enable Collecting tax

Add here all the shipping zones from which you receive orders and need to collect taxes. 


- For Guadalupe, is it set to collect taxes, so the taxes are calculating correctly.

- For India, it is not set to collect taxes, so you will receive an error when you generate the invoice. To set it, click on the sign '--', fill in the taxes and Save.

  • Shopify > Settings > Taxes and duties > check the Include sales tax in product price and shipping rate

  • Shopify > Settings > Taxes and duties > check the Charge sales tax on shipping

  • Shopify > Products > select a Product > Variants > Edit > check the Charge tax on this product box or Charge tax on this variant (if the product has variants)


  • xConnector > Profile > Connected services > select the invoice service you use > Invoice preferences

  • VAT payer - mark the store as a VAT payer in the selector

  • VAT - select a VAT rate. It only applies when you activate the Force VAT payer option.

  • Force VAT payer - starts only when you have orders that do not have the correct tax settings and want to create invoices for them.  This option overwrites the Shopify VAT information. Don’t forget to deactivate this option after you make the invoices you wish to. 

Invoice service platform

Follow the VAT settings according to the invoice service you use and fill in it on their platform.

Important note!

(RO) De retinut este ca aceste setari de TVA (odata configurate) se vor aplica doar comenzilor nou primite.

Pentru comenzile vechi - adica primite inainte de setarile de TVA corecte si complete - va trebui sa folositi optiunea Force vat payer: Yes

Dupa ce procesati comenzile vechi adica primite inainte de setarile de tva corecte si complete - scoateti optiunea Force vat payer: No

xConnector - Profile - Connected services - click on the Invoice service - click on Invoice preferences - Force vat payer

(EN) VAT settings do not apply to existing orders but only to those received after you configured the VAT settings. For the already received orders (before you did the VAT config) use the Force VAT

option and the VAT rate you need on the invoice then uncheck it after you generate the invoices received before the correct settings.

Do you use different VAT rates for the products? click here for the settings.

Feel free to contact us if you need any further information:

Chat: click on the blue chat icon (bottom-right)


Phone: +4 0373 747 991

Was this article helpful?

That’s Great!

Thank you for your feedback

Sorry! We couldn't be helpful

Thank you for your feedback

Let us know how can we improve this article!

Select atleast one of the reasons

Feedback sent

We appreciate your effort and will try to fix the article