The message indicates that the sender details are missing.
These details are automatically retrieved from Shopify, which means they have not been completed there.
To add the sender details, please follow these steps:
- Go to Shopify > Settings > Locations.
- Edit the shop location, add the complete address, and click Save.
- Close xConnector and reopen it from Shopify > Apps so the updated information can be retrieved.
You should now be able to generate GLS shipping labels successfully.
Contact
➡️ Need help with xConnector? We are just a message away:
Chat: click the blue chat icon (bottom-right)
E-mail: support@xconnector.app
Phone: +4 0373 747 991
➡️ Stay connected with xConnector:
Facebook group: https://www.facebook.com/groups/shopify.romania.xconnector
Facebook page: https://www.facebook.com/xConnectorApp
TikTok: https://www.tiktok.com/@xconnector.app
YouTube: https://www.youtube.com/@xconnector_app
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